Technical Support

Frequently Asked Questions

Q: How to use Serial Number to activate the software?

A: Click Here

Q: I do not get the Serial Number.

A: Our send the Serial Number to customer by Email. If you have not the Serial Number, maybe you need to get contact with your E-Mail Service Provider. Customers can get contact with us by mails from Hotmail or Yahoo.

Q: Have not received CD-Rom.

A: CD-Rom is provided by SwiftCD made for our customers. If you don't receive the CD-Rom, you can get contact with us.

Customers need to provide the information below:

1) Your name

2) Order ID or Order Number

Q: Software can't be used.

A: You can use ways below to re-use the software:

1) Check whether you system has been inflected by virus.

2) Re-install the software.

3) Download necessary Plug-ins.

If you still can't run the software, please get contact with us. (Please provide us more details such as pictures will help us more to find the reasons)

Q: Whether we can use wire/bank transfer to buy software?

A: Customers can use wire/bank transfer to buy software.

Please get contact with Chicago Mandarin Chinese Center for details.

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